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Privacy Policy

Last Updated: 20 December, 2024

DEXKORCRM PRIVATE LIMITED (“Company”, “we”, “us”, or “our”), a company registered under the laws of India, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Services”).

We adhere to the applicable data protection laws in India, including the Information Technology Act, 2000 and its rules, and align with international best practices such as the General Data Protection Regulation (GDPR) where applicable.

Contact Details

Questions about this policy? Reach out to our Data Protection Officer.

Your Protection

We implement enterprise-grade safeguards to secure your personal data.

SOC 2 ReadyGDPR CompliantISO 27001

1. Data Collection

We collect data to provide, improve, and protect our services. This includes:

Website Visitors

IP address
Browser type
Operating system
Referring URLs
Device identifiers

Registered Users

Name, email, phone number
Company name
Address
Payment details
GST/VAT ID
Usage data
User-uploaded content

Support & Marketing

Chat messages
Attachments
Marketing preferences
Interaction data (clicks, opens)

Analytics & Advertising

Signup/Login events
Conversion data
Advertising IDs (Google/Facebook)
Approximate location

3. Legal Basis for Processing

We process data under: Consent (subscriptions); Contractual necessity (account management); Legal obligations (tax); and Legitimate interests (security, analytics).

4. How We Use Your Data

We use your data for: Delivering Services, Account administration, Customer support, Marketing (with consent), and Compliance with legal obligations.

5. Sharing of Personal Data

We do not sell your personal data. We share it with trusted service providers (cloud, payments), legal authorities if required, and business partners during corporate transactions.

6. Data Retention

We retain data as long as your account is active, or for 6 months after termination unless otherwise required by law.

7. Data Security

We use organizational and technical safeguards to protect your data, though no internet transmission is 100% secure.

8. International Data Transfers

Your data may be processed outside of India by our trusted sub-processors. We ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

9. Your Rights

You have the right to access, correct, delete, or withdraw consent for your personal data. Contact us at privacy@dexkor.com to exercise these rights.

10. Cookies & Tracking

We use cookies to enhance your experience and analyze our traffic.

Essential Cookies

Required for core functionality.

Preference Cookies

Save your settings and preferences.

Analytics Cookies

Understand how users interact with the site.

Marketing Cookies

Deliver personalized advertisements.

11. Advertising & Remarketing

We use tools like Google Analytics, Meta Pixel, and LinkedIn Insights to understand user behavior and display targeted ads.

13. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this policy from time to time. Continued use of our Services constitutes acceptance of the revised policy.

Have questions about your privacy?

Our legal and privacy team is here to help you understand how we protect your data.

Contact Privacy Teamprivacy@dexkor.com